Welcome to Socorro.
Please read the following Return and Refund Policy carefully, as it outlines the conditions related to returns, refunds, and the handling of products damaged during transit.
Return and Refund Policy
At Socorro, all sales are final. Due to the nature of our products, we do not accept returns or offer refunds once a purchase has been completed. For hygiene and safety reasons, personal care and fragrance items cannot be returned or refunded. We appreciate your understanding and assure you that we are committed to maintaining the highest product quality.
Non-Returnable & Non-Refundable
Once an order is placed and delivered, it cannot be returned or refunded.
No Exchanges
We do not offer exchanges on any of our products.
If you need assistance prior to purchasing, please reach out to our support team at support@socorro.co.in.
Damages and Other Issues
Your satisfaction is important to us. If your order arrives damaged or defective, we will work with you to resolve the issue promptly.
Reporting Damaged Products
If you receive a damaged or defective item, please notify us immediately upon receiving the product.
Proof of Purchase
Email us at support@socorro.co.in with your proof of purchase (order confirmation or receipt).
Images of the Product
Attach clear photographs showing the damage or defect so our team can assess the issue.
Resolution
Once your details and images are received, our team will review the case and communicate the next steps as quickly as possible.
Contact Us
For any questions or concerns related to this Return and Refund Policy, you may contact us:
Email: support@socorro.co.in
Phone: +91 9355300411
Website: https://socorro.co.in
Address: Delhi, India
This Return and Refund Policy is designed to provide transparency and clear expectations regarding returns, refunds, and issue resolution at Socorro.
